If you are a corporation, consider turning corporate

CCP Falcon is out again with another set of insults. However drama has little value and I wouldn't deliver it to you if it wouldn't hold something much more valuable: probably the main reason why CCP has a community nightmare, constantly decreasing subscriber base and why there is an ongoing crusade against game designer CCP Fozzie (despite his design is successful, nullsec PvE and PvP are increasing). We reached the sour point when large parts of the community believe that CCP hates them. To make it even worse, even opposing groups do that. Miners think that CCP wants them for nothing but ganker content, while miner gankers think that CCP is after them and call their (usually rightfully) banned members martyrs.

Luckly I read his post after I was organizing old posts and re-read my 4 fun ppl theory post about half an hour before. So instead of seeing it as another underhand attack, I was reading with a different mindset and it all became clear: many in CCP literally condemn corporate good practices and consciously and purposefully perform the worst mistakes. See it yourself (underlined in red, we'll get to the green later):
Yes, dear Falcon, you should turn corporate because you are working for a multi-million dollars, multi-national corporation with hundreds of employees, that's why! CCP Games isn't a club, a community project or even a 2 men university startup looking for Kickstarter backers on Facebook. Acting like it's one won't make it one any more than a pink pony makes a grown man a child. It just make him look a weirdo.

Let me remind you to the textbook results of bad customer relationship management: "The CRM Paradox, also referred to as the "Dark side of CRM", entails favoritism and differential treatment of some customers. This may cause perceptions of unfairness among other customers, buyers. They may opt out of relationships, spread negative information, or engage in misbehavior that may damage the firm. CRM fundamentally involves treating customers differently based on the assumption that customers are different and have different needs. Such perceived inequality may cause dissatisfaction, mistrust and result in unfair practices. A customer shows trust when he bonds in a relationship with a firm when he knows that the firm is acting fairly and adding value. However, customers may not trust that firms will be fair in splitting the value creation pie in the first place."

The green lines are perfect examples for such mistakes. These are totally OK things in a fraternity house and I understand why Falcon don't see any problems with them, but any of them would make a corporate consultant turn blue and scream. So let me explain why they are horribly wrong:

1. Devs should have a sense of distance or neutrality because they can create and destroy EVE assets with a few clicks. They can gather and transmit destructive information to the enemies of the player without anyone ever figuring out. No one in his right mind would get invested in the game where he is not 100% sure that the devs and GMs have no dog in the race. The more the players believe that devs can't care less who win in a battle, the more they believe they won't rig it. It should be obvious to every dev after the T20 scandal.
2. Its likely an ironic statement, therefore an insult. But even if it's honest, it's awkward. Imagine that you enter a shop and the shopkeeper smile at you and shout: "I like you so much!" Wouldn't you feel weird and confused?
3. That's totally unwanted fraternization. Again: imagine that you fuel your car and the gas station manager walks to you and say "hey, I'd like to buy you a beer or two". Would you find it OK? Or would you get away from that gas station as fast as possible? I can also link a good educational video on employee-client fraternization.
4. This can't even be interpreted any other way as an insult. Hiding behind "some people" just makes it cowardly.
5. No comment.
6. This is unacceptable, because devs are not speaking for themselves, but for a corporation. Unless one is fully sure that the corporation agrees X, he can't say X, because if he does, it will come out as "CCP said X". The insults Falcon thrown at me were pretty mild in their respective Reddit thread. Yet I ignored the much worse ones, as they came from random anybodies, and responded to Falcon because he was listed as "CCP Falcon". Hell, I almost quit the game because of his first volley, which is something (according to his later claims) against his wishes. Please don't reply "but you also post whatever you believe", because I'm not (and would never be) doing it with my corporate address, exactly because it's the opinion of me and not my employer. Everyone is entitled for an opinion, including CCP employees, that's why anonymous accounts are made for.

It doesn't take a pilot to know that a commercial airliner descending a mile per minute upside down is bad. But it needs a good one to stop it falling. I can point at the problem, but can't help solving it. CCP Games must hire a professional consultant firm that helps them with training, setting policies and guiding their communication for a few months before the customers run away with "the product was good, but the employees were unfair and sometimes even vicious".